Dealing with critical incidents and trauma (Key points)
Seek safety and support. Be in contact with your family and friends. Check symptoms (acute stress reactions). Contact the staff welfare section. Overview A critical incident is a sudden, unexpected and overwhelming event, that is out of the range of expected experiences. You may feel intense fear, helplessness, horror and completely out of control. After such an abnormal event, most people experience reactions that are disturbing and difficult to accept. Inform yourself about typical responses (acute stress reactions) you can expect in the aftermath of a critical incident, how to develop a ‘healthy' response, and when to seek support. Managers and colleagues should be aware that initial support is critical. How you support and respond to colleagues who have experienced a critical incident may influence the duration and depth of their symptoms. Main guidance Underlying policies, principles and/or standards Critical incidents include: Accidents (such as traffic accidents)